Study on the Working of the Public Grievances Commission of the Government of Delhi
The study on the working of the Public Grievances Commission (PGC) of the Government of Delhi aims to assess the effectiveness and efficiency of the commission in addressing citizens' complaints and grievances. The PGC plays a crucial role in providing a platform for citizens to voice their concerns regarding government services and public administration. The study examines the processes followed by the commission, the responsiveness of government departments to grievances, and the outcomes achieved in resolving public issues. Additionally, it explores the challenges faced by the commission, such as delays in resolution, lack of awareness among citizens, and resource constraints. The findings from this study aim to offer recommendations for improving the grievance redressal system, ensuring quicker and more transparent resolutions, and enhancing the overall public service delivery in Delhi.
